FAQ
Does Telegram have a password?
Telegram has two different secrets, and mixing them up causes most recovery confusion. The login code is a one-time code Telegram sends every time you sign in on a new device — it is not a password you set. The cloud password is optional: it's Two-Step Verification (2FA), which you turn on under Settings > Privacy and Security > Two-Step Verification. If you never enabled 2FA, your account has no password at all — only the login code protects it. If you did enable it, you'll be asked for that cloud password right after entering the login code.
Does resetting my account delete my chats?
Yes — completely. The 'Reset account' option is not a password reset; it deletes the entire account, including all of its cloud chats, contacts, and any channels you own, so you can register the same phone number as a brand-new, empty account. Because Telegram chats live in the cloud, there is no separate backup to restore afterward. Only use reset when you genuinely cannot recover your cloud password by email and are prepared to start over.
How long is the 7-day reset?
When you request a reset on an account that has been recently active, Telegram enforces a waiting period of up to 7 days before the deletion completes. This delay protects you: if someone holding only your SIM tried to wipe and re-register your account, the real you — still logged in on another device — has those days to cancel the reset from Settings. If the account has been inactive for long enough, the wait can be shorter. When the timer ends, the account and its cloud chats are erased and the number becomes free to register again.
Why did my login code appear in another chat?
That's by design. Telegram delivers the login code to your existing logged-in sessions first, as a message from the official 'Telegram' service account (ID 777000, with a blue checkmark). So if you already have Telegram open on another phone or on Desktop, the code shows up there as a normal chat before any SMS is sent. It is genuinely from Telegram — but the rule still holds: type it only into the login screen, and never forward it to anyone who asks, even someone claiming to be support.
Can Telegram support recover a deleted account?
No. Once an account is deleted — whether you deleted it, it was reset, or it hit the auto-deletion period for long inactivity — the account and its cloud chats are permanently gone, and support cannot bring them back. Support can help with related issues like account limitations (via @SpamBot) or termination appeals (email
[email protected]), but 'undelete' is not a feature. This is exactly why the account reset is a last resort, not a routine recovery step.
SMS, call, or in-app code — which one do I get?
Telegram tries them in order. First it sends the code to any existing Telegram session you have open (in-app). If you have no other session, it sends an SMS. If the SMS doesn't arrive before the countdown ends, the login screen unlocks 'Get the code via a call,' and Telegram places an automated call that reads the code aloud. You don't choose up front — you wait out the timer and the next option appears. All three deliver the same code to you, and none of them should ever be shared with another person.
What is Two-Step Verification, and should I turn it on?
Two-Step Verification is Telegram's optional cloud password. With it enabled, anyone signing in must enter the login code and then your cloud password — so a stolen SIM or an intercepted SMS alone isn't enough to take the account. Turn it on at Settings > Privacy and Security > Two-Step Verification, and add a recovery email so you can unlock it if you forget. It is the single most effective defence against the code-phishing and SIM-swap attacks that cause most Telegram takeovers.
I forgot my cloud password — how do I recover it?
On the screen that asks for your cloud password, tap 'Forgot password?'. If you added a recovery email when you set up Two-Step Verification, Telegram sends a reset link or code to that address — the screen usually shows a masked hint of which email it is. Open the link, set a new cloud password, and you're back in. This is the clean, owner-only recovery path, and it keeps all of your chats intact because nothing is deleted.
What if I forgot the cloud password and set no recovery email?
Then the recovery-email route is closed, and your only remaining option is 'Reset account,' which deletes the account and all its cloud chats before letting you re-register the number. There is no way to view or remove the cloud password without the email — that separation is the whole point of Two-Step Verification. Before resetting, check every email address you own, including old ones, in case you set a recovery email years ago and forgot about it.
Someone messaged asking for a code they 'accidentally sent' me — should I share it?
No. This is the single most common way Telegram accounts are stolen. Your login code is the key to your account, and 'send me the code' — whether from a stranger, a 'friend' whose account was already hacked, or a fake 'Telegram support' bot — is always a takeover attempt. We will never ask for your code, and neither will real Telegram staff; the code is only ever typed into Telegram's own login screen. If you already shared one, open Settings > Devices, terminate the unknown session, and enable Two-Step Verification straight away.
Can you help me recover a friend's or partner's account for them?
No. This site helps you recover your own account only. Even with good intentions, logging into an account that isn't yours means obtaining someone else's login code or cloud password, and there is no legitimate way to do that — attempting it is account takeover. If someone you know is locked out, the only correct path is for them to run the official recovery themselves, on their own device, with their own number. Send them here; we will not act as a middleman for anyone's credentials.
How do I log in on Desktop or Web without waiting for an SMS?
Use QR login. On Telegram Desktop or web.telegram.org, choose 'Log in by QR Code' and a QR code appears on the screen. On the phone that is still signed in, go to Settings > Devices > Link Desktop Device (or 'Scan QR') and point the camera at the code. The phone authorizes the new session instantly — no SMS and no code to type. This only works when you already have one logged-in device to do the scanning.
I see a device or session I don't recognize — what should I do?
Act quickly. Open Settings > Devices on mobile, or Settings > Privacy and Security > Active Sessions on Desktop. Every current login is listed with its device, app, approximate location, and last-active time. Tap any session you don't recognize and end it, or use 'Terminate all other sessions' to remove everything except the device you're on. Then enable Two-Step Verification so that a login code alone can never let them back in.
Is there a tool to bypass or remove Telegram's 2FA cloud password?
No — and any product advertising a '2FA bypass,' 'password remover,' or 'OTP interceptor' for Telegram is a scam, malware, or a crime, so steer clear. There is no technical bypass: the cloud password is only recoverable through the recovery email you set, and the only alternative is the account reset that deletes everything. We won't link to or describe bypass tools. The owner-only routes — recovery email or reset — are the complete list of legitimate options.
I lost my phone number and can't get the login code at all — what now?
This is the hardest case, because Telegram login is tied to your number. First, try to regain the SIM or number through your mobile carrier, since that instantly restores code delivery. If the number is gone but you still have a device logged in, change your number in-app under Settings before you lose that session. If you have no logged-in device and no access to the number, contact Telegram directly at
[email protected] — but be realistic: without the number or a logged-in session, recovery may not be possible.