FAQ
Does Telegram have a password?
Telegram has two different secrets, and mixing them up causes a lot of recovery confusion. The login code is a one-time code Telegram sends every time you sign in on a new device — it is not a password you set. The cloud password is optional: it's Two-Step Verification (2FA), which you turn on under Settings > Privacy and Security > Two-Step Verification. If you never enabled 2FA, your account has no password: a login code (or a QR login from a device you hold) is all it takes to sign in. If you did enable it, you'll be asked for that cloud password right after entering the login code.
Does resetting my account delete my chats?
Yes, completely. The ‘Reset account’ option is not a password reset: it deletes the account, its cloud chats and contacts, so you can register the same number as a brand-new, empty account. Groups and channels you created stay, without you, and other people keep their copies of your messages. There is no backup to restore afterwards. Only use it when the recovery email and every signed-in device have failed.
Does the account reset make me wait?
Sometimes. For some accounts, typically recently active ones with a cloud password, Telegram holds the reset for a while (often about a week) and notifies your signed-in devices; in other cases it deletes the account straight away. While it’s held, the owner cancels it from that notice on a signed-in device by confirming the phone number. When it goes through, the account and its cloud chats are erased and the number is free to register again.
Why did my login code appear in another chat?
That’s by design. Telegram usually sends the login code to your signed-in devices first, as a message from the official ‘Telegram’ service account (with the verified tick). So if Telegram is open on another phone or on Desktop, the code shows up there as a normal chat. It is genuinely from Telegram, but the rule still holds: type it only into the login you started yourself, and never forward it to anyone who asks, even someone claiming to be support.
Can Telegram support recover a deleted account?
No. Once an account is deleted — whether you deleted it, it was reset, or it hit the auto-deletion period for long inactivity — the account and its cloud chats are permanently gone, and support cannot bring them back. Support can help with related issues like account limitations (via @SpamBot) or termination appeals (email
[email protected]), but 'undelete' is not a feature. This is exactly why the account reset is a last resort, not a routine recovery step.
SMS, call, or in-app code — which one do I get?
It depends on your account and app. Telegram usually sends the code to a signed-in device first; otherwise the login screen tells you what it used (SMS, a call, a missed call whose last digits are the code, or email) and, after a timer, may offer another option under “Didn’t get the code?”. Read the line under “Enter code”: it says where this code went. Whichever way it comes, never share it with another person.
What is Two-Step Verification, and should I turn it on?
Two-Step Verification is Telegram's optional cloud password. With it enabled, anyone signing in must enter the login code and then your cloud password — so a stolen SIM or an intercepted SMS alone isn't enough to take the account. Turn it on at Settings > Privacy and Security > Two-Step Verification, and add a recovery email so you can unlock it if you forget. It is a strong defence against code-phishing and
SIM-swap attacks.
I forgot my cloud password — how do I recover it?
On the screen that asks for your cloud password, tap ‘Forgot password?’. If you added a recovery email when you set up Two-Step Verification, Telegram sends a recovery code to that address; the screen shows a masked hint of which email it is. Enter the code, set a new cloud password, and you’re back in, with every chat intact. No recovery email, but a device still signed in? Reset the password from there, after a wait.
What if I forgot the cloud password and set no recovery email?
Then the recovery-email route is closed. First check for any device that is still signed in: from it you can reset the cloud password after a wait and keep the account. Check every email address you own too, in case you set a recovery email years ago. With neither, the remaining option is ‘Reset account’, which deletes the account and its cloud chats before you re-register the number.
Someone messaged asking for a code they 'accidentally sent' me — should I share it?
No. This is a common way Telegram accounts are stolen. Your login code is the key to your account, and 'send me the code' — whether from a stranger, a 'friend' whose account was already hacked, or a fake 'Telegram support' bot — is always a takeover attempt. We will never ask for your code, and neither will real Telegram staff; the code is only ever typed into Telegram's own login screen. If you already shared one, open Settings > Devices, terminate the unknown session, and enable Two-Step Verification straight away.
Can you help me recover a friend's or partner's account for them?
No. This site helps you recover your own account only. Even with good intentions, logging into an account that isn't yours means obtaining someone else's login code or cloud password, and there is no legitimate way to do that — attempting it is account takeover. If someone you know is locked out, the only correct path is for them to run the official recovery themselves, on their own device, with their own number. Send them here; we will not act as a middleman for anyone's credentials.
How do I log in on Desktop or Web without waiting for an SMS?
Use QR login. On Telegram Desktop or web.telegram.org, choose 'Log in by QR Code' and a QR code appears on the screen. On the phone that is still signed in, go to Settings > Devices > Link Desktop Device (or 'Scan QR') and point the camera at the code. The phone authorizes the new session instantly — no SMS and no code to type. This only works when you already have one logged-in device to do the scanning.
I see a device or session I don't recognize — what should I do?
Act quickly. Open Settings › Devices. Every current login is listed with its device, app, approximate location and last-active time. Tap any session you don’t recognise and end it, or use ‘Terminate all other sessions’. A session signed in less than 24 hours ago can’t terminate others, so do this from an older device. Then enable Two-Step Verification so a login code alone can never let them back in.
Is there a tool to bypass or remove Telegram's 2FA cloud password?
No. Any product advertising a ‘2FA bypass’, ‘password remover’ or ‘OTP interceptor’ for Telegram is a scam, malware, or a crime, so steer clear. There is no technical bypass. The owner’s routes are the complete list: the recovery email, a password reset from a device that is still signed in, or the account reset that deletes everything.
I lost my phone number and can't get the login code at all — what now?
This is the hardest case, because Telegram login is tied to your number. First, try to get the SIM or number back from your mobile carrier: that restores code delivery. If the number is gone but the phone app is still signed in somewhere, change the number there now (Telegram Desktop and Web can’t). If a passkey or login email was set up earlier, the login screen may offer it. With none of these, recovery may not be possible;
[email protected] handles termination appeals, not lost numbers.