Refund Policy This refund policy governs the terms of purchase of the software package

Please read this agreement and carefully check all its clauses.

1. General Terms:

1.1. If you have technical issues with the WaHacker monitoring software that cannot be resolved by the by the Customer Support.You may be eligible for a full refund pursuant to this Refund Policy. However, most refund claims can be avoided by correctly identifying the source of problem and strictly following the advice provided by a technical expert.

Please fill out the special form located at the following address: https://tghacker.com/support to get in touch with customer support.

2. Refund Policy:

Pursuant to this Refund Policy, you are entitled to a full refund within 3 days after the purchase date given that your reasons do not contradict the terms of the Refund Policy set forth below:

  • 2.1. Refunds are not issued after 3 days from the payment date.
  • 2.2. Refunds can only be issued on the first purchase. Refund requests for each subsequent purchase will be rejected.
  • 2.3. Refunds cannot be issued if the user either refuses to follow the instructions provided by the customer support specialist or does not follow them in full.
  • 2.4. To start the returns procedure, you must send the appropriate request via our feedback system located at https://tghacker.com/support
  • 2.5. The form must contain a profile ID, TGHackeraccount login details, payment receipt ID, or a copy thereof as well as the date and time of transaction.
  • 2.6. Refund decision will be made within seven business days from the date of acceptance of the refund request by the customer support.
  • 2.7. Refunds can only be issued to a verified PayPal wallet; other payment gateways are not supported now.

We do not accept the refund requests created in any other way.

3. Reasons for Rejection of the Refund Request

A customer will not receive the refund under circumstances that do not depend on the software features and are unpredictable otherwise. They imply the following cases:

3.1. The user's device has lost Internet access after launching a computer session. It can happen for the following reasons:

  • The status of Internet service provider was updated;
  • Device system settings were reset;
  • The versions of operating system or browser were updated;
  • Current connection suddenly got broken.

3.2. Target device lost Internet access. It can happen for the following reasons:

  • Insufficient funds on the account balance;
  • Temporary service breakdown (termination of the agreement with Internet service provider);
  • Internet connection problem related to roaming;
  • Mobile operator has changed causing a loss of connection;
  • Target device has been reset to the factory settings.

3.3. Security architecture of the WhatsApp was massively updated within a day from launching the session.

3.4. The user did not save the encrypted authorization data (login and password) on time.


3.5. A customer refused to use the software for personal reasons. A customer might have either changed his mind or made a mistake when buying this software. A customer might not have used the software long enough etc.

3.6. The user provided incorrect data for the target account (phone number or login).



3.7. The operating system installed on the target device is different from the supported operating systems such as iOS, Android, Windows and MacOS.

3.8. The social network application on the user's device has not been updated to the current version.

Contact Us

If you have any questions about this Privacy Policy or you wish to amend your personal data or remove your profile from our database, please send us email at support@tghacker.com and insert only the words "Refund Policy" in the email subject.